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Covid-Secure

Deliveries:

VIVALDA have introduced a number of new measures in our outbound deliveries process to keep customers and colleagues safe, we have implemented the following precautionary procedures:

Key requirements

  • Communication: Daily briefing / Clear signage /Company procedures
  • PPE: Hand sanitiser, Anti-bacterial wipes or Gloves.

General Instructions

  • Always keep at least 2 metres away from other people on site and in branch
  • No passengers are allowed in the vehicle
  • Steering wheel, gear stick, access handles must be wiped down with anti-bacterial wipes after each delivery
  • Bin the wipes either in a site bin or put in a normal refuse bag and tie shut.
  • Hand sanitise before and after each delivery

Arriving at site

  • Shortly before arriving at site, find somewhere safe to pull over and call the site contact to confirm they are ready for you.
  • Once on site, satisfy yourself that any off-loading staff are practicing social distancing correctly (minimum 2 metres apart from each other).

Completing the delivery

  • Driver writes the name of the individual who is receiving the materials in block capitals, capturing time & date.
  • Driver must take a photograph of the site in general and another photo of the individual signing for the goods.
  • Wear disposable gloves when using fuel pumps.

Collections:

To keep customers and colleagues safe during branch collections we have implemented the following precautionary procedures:

Key requirements

  • Communication: Daily briefing / Clear signage /Company procedures
  • PPE: Hand sanitiser, Anti-bacterial wipes or Gloves.

General Instructions

  • Always keep at least 2 metres away from other people
  • Wash your hands with soap & warm water for 20 seconds regularly/use the hand sanitiser available
  • Do not touch your eyes, nose or mouth if your hands are not clean

Customer collections – Phone and pre-arranged orders only

  • If customer enters the reception area, they must use the hand sanitiser available
  • Customer collection time slots to be booked
  • Products to be ready ahead of collection
  • Customers must remain in their vehicles while their pre-ordered goods are retrieved
  • Once the goods have been left by their vehicle and the server is >2 metres away, they may then exit their vehicle and load themselves
  • Intercom’s/entrance door handles must be wiped down after each visitor to the branch